Casino / App
caso4 keeps this policy straightforward — we collect only what we need to run your account, process wallet transactions through bKash, Nagad and Rocket, and keep your session working across devices. Access to our platform depends on your local law and eligible regions.
This policy describes how we collect, use and store the information you provide when you open an account, log in from your mobile browser, or complete a wallet transaction. When you send a deposit through bKash or Nagad, we record the transaction reference and your account wallet state — not your full wallet credentials, which remain with the payment provider. For Rocket transfers, the same applies: we see the transaction confirmation, not your PIN or account number. We store your registration details — name, contact address, and the device session identifiers your browser passes — for as long as your account is active and for a period after closure as required by our records-retention practice. We do not sell your personal data to advertisers or unrelated third parties. Where we share data with service partners — such as identity verification checks or game content providers — we do so only to the extent needed to run your account and only with parties bound by equivalent data-handling obligations. Your continued use of the platform after any update to this policy means you have read the revised terms. If you have a question about how a specific data point is used, you can reach our support team through the contact routes listed further down this page.
Not every interaction with caso4 falls under a single policy rule. Some areas are fully within scope; others involve third-party services that run their own data terms. Knowing the boundary helps you understand which questions to bring to us and which to direct elsewhere.
Your login session, device identifiers and account preferences are fully within scope. We manage this data directly and you can request a review or correction at any time through the account settings page.
When you move funds via bKash, Nagad or Rocket, the transaction reference lands in our records. The payment provider's own privacy terms cover what happens on their side of the transfer — we only hold our confirmation copy.
Pages, game lobby areas and promotional notices hosted on caso4 fall within this policy. Content we display from game studios like Habanero or PG Soft is governed by a combination of our terms and each studio's own content agreements.
External links, embedded verification tools and any off-site service you reach from our platform operate under their own privacy rules. We do not control those services and this policy does not extend to them.
You have concrete options for managing the information we hold. Start with your account settings page — it shows the contact details and device preferences stored against your profile, and you can edit most fields directly without contacting support. If a detail cannot be changed from the settings page, such as a registered mobile number linked to a bKash or Nagad wallet, send a request through the support route and we will walk you through the verification step before updating the record. You also have the right to ask what data we hold, to request a correction if something is wrong, and to raise a concern if you believe your information has been handled in a way that does not match this policy. Requests are handled in the order they arrive; we will acknowledge your message and let you know the next step. Eligibility to exercise certain rights may depend on your local law and the region from which you access the platform.
Open the account settings page to see what contact details, device session history and wallet-linked references we hold against your profile.
Edit standard fields directly in settings. For wallet-linked data such as a registered Nagad or bKash number, contact support to complete the verified update process.
If you are unsure how a specific piece of your data is used — a transaction reference, a device ID — send us the question and we will explain the context clearly.
For deletion requests or concerns about data handling, contact us through the published support routes. We will confirm receipt and outline what happens next.
If this policy raises a question you cannot resolve through the account settings page, the routes below connect you directly to the team responsible for data and account matters. Use the channel that works best on your device — all three reach the same case-management flow.
Open the chat widget from any page on caso4. It is the fastest path for account-specific questions, including data review requests tied to your bKash or Nagad wallet record.
Send your privacy or data question to the support address published in the Help section of your account. Include your registered contact detail so we can locate the correct record.
The Help section inside your signed-in account lists current contact options and the steps to submit a formal data request. Check there first for the most up-to-date route.
Our approach to data handling is built around the minimum necessary to keep your account running and your sessions consistent across mobile and desktop. We do not collect data we do not need, and we do not keep it longer than the purpose requires.
We use session cookies to keep you logged in as you move between the lobby, your wallet and account settings. These are cleared when you sign out. Preference cookies remember your last game area so returning sessions open where you left off.
Access to your stored data — including transaction references from Rocket or bKash payments — is restricted to authorised staff operating within defined system roles. We do not expose this data through public interfaces.
Active account data is held for the life of the account. After closure, we retain records for the period needed to resolve any outstanding transaction or account query, then remove or anonymise the data according to our internal schedule.
When we update this policy, the revised version is published on this page with a note at the top indicating the change. Your continued use of the platform after a published update confirms you have reviewed the new terms.
These questions cover what we get asked most often about data handling, account records and how to take action under this policy. If your question is not here, the support routes in the section above are the right next step.
We collect the contact details you enter during registration, the device and browser session identifiers your connection sends, and transaction references from wallet activity such as bKash or Nagad deposits. We do not collect wallet PINs or full payment-provider credentials.
We share data only with service partners who need it to run your account — such as identity verification services. We do not sell your data to advertisers. Any partner we use is bound by data-handling obligations consistent with this policy.
Open your account settings page while signed in. Most stored details — contact information, device preferences and session history — are visible there. For data not shown in settings, send a request through the live chat or email support route and we will provide a summary.
Yes. For standard fields, edit directly in account settings. For wallet-linked records such as a registered Rocket or Nagad number, contact support to complete the verified update. Deletion requests are handled through the email support route. Eligibility may depend on your local law and eligible region.
We keep your records for the period needed to resolve any outstanding transaction or account query after closure. Once that window passes, data is removed or anonymised in line with our internal retention schedule. The exact period depends on the type of data and applicable requirements.
The revised policy is published on this page with a change notice at the top. Continuing to use the platform after the update is posted confirms you have reviewed it. If you disagree with a change, contact support before continuing to use the platform, as your options may depend on local law.